Help & FAQ's
Help & FAQ's
Order Queries:
My order is a gift, please can you remove the prices?
Yes - I definitely can!
I absolutely love gifting so if your order is a gift, please just let me know by dropping an email to shop@emmelinewebb.com with your order number, the recipients name and gift message. I will happily gift wrap with care, and add a hand-written personalised gift note for FREE, as well as removing all the price information.
Â
How long will my order take to arrive?
UK orders are sent via Royal Mail and should arrive within 5-7 days of the order being placed. Non-UK orders usually take up to 14 days.
Â
My order hasn't arrived, what do I do?
If your order has not arrived within the expected times listed above, please email me in the first instance, then check with your local mail office, the parcel may be waiting there. I will be able to advise and do my best to help.
Â
Workshop Queries:
Are your workshops suitable for beginners?
Yes - all the workshops are suitable for beginners. The workshops are held in small groups, this gives Emmeline time to help each individual person in the class and tailor advice to suit you.Â
Â
Are your workshops suitable for children?
My workshops are suitable for teens and adults, but not younger children.
Â
Are all workshop materials provided?
Yes - all materials for the class will always be provided. We will always state this in the workshop description.Â
Â
How do I book on to a workshop?
Workshops are available to purchase online through our online shop. Workshop dates usually go live on our website approximately 6 weeks before the workshop is to be held.
If you would like to be first to hear about workshops, please subscribe to my newsletter at the bottom of our homepage. A perk of being a subscriber is you will always hear first!
Emmeline will then contact you via email after booking, to confirm all the information and answer any further queries you may have ahead of your workshop.
Â
Can I book my own private workshop?
Yes! - If you have a group of 4 - 6 people, I can accommodate a private workshop for you, your friends and family. Please email shop@emmelinewebb.com and I can discuss available dates and workshop programmes with you.
Â
Where are the workshops located?
Our 'in real life' workshops are hosted by Emmeline in her Devon Studio.
The studio address is:Â Emmeline Webb Art & Home, Newland Mill House, Nr North Tawton, Devon, EX20 2BB
Â
Product Queries:
Do you take art commissions?
Yes I do, please email all commission requests to hello@emmelinewebb.com
Â
Can I stock your products in my store?
For all stockist enquiries please see our Retailers & Stockists page here
Â
Can I get in touch for press features and interviews?
Sure, please email all requests to hello@emmelinewebb.com
Â
Are your products machine washable?
Yes, all cushion covers and tea towels are machine washable. We would always recommend hand washing, but I machine wash mine and they are fine.
The cushion covers are made from soft cotton faux suede and are machine washable at 30 degrees. The tea towels are 100% cotton and are machine washable at 30 degrees.Â
Â
Can't find the answer to your question here?
Please drop me an email at shop@emmelinewebb.com and I will come back to you as soon as I can.Â
💚
Â